Shipping Policy

Standard Delivery.

  • Delivery will take from 3 to 7 working days upon confirmation of order (excluding weekend & public holidays) where your order will be processed and dispatched from our warehouse. Please note that this may take longer during sales period.
  • COURIER COMPANY:
    POS LAJU & JNT EXPRESS KULAI INDAHPURA
    RATE:
    EAST MALAYSIA – RM 12
    WEST MALAYSIA – RM 6.99
  • In the event that you are not available to collect your order on the assigned date, please call +6012-7939644.

Cancellation Policy

YFS reserves the right to hold or cancel any order with prior notice when deemed necessary.

YFS will proceed with cancellation should circumstances below occur:

    • The item is not / no longer available
    • Pricing disputes arise
    • Product illustration differs from actual product
    • Payment failed or not received
    • Payment information could not be verified
    • The order cannot be shipped to the address provided or where the shipping address could not be verified
    • Violation of Terms and Conditions
    • Cancellation initiated by the Customer
    • Any other unforeseen circumstances that lead to cancellation

Upon cancellation, refund will be processed accordingly and might take up to 14 working days.

Return / Exchange Policy

What is the return policy? Most orders are returnable within 7 calendar days upon receipt if they are incorrect, damaged or defective.

  • Incorrect: The item is not the item you ordered. The model or colour is different from what is indicated on the order summary, or there are missing items or parts inside the packaging.
  • Damaged: The item is found to be damaged upon receipt.

Certain items are not eligible to be returned or refunded, such as fridge and washing machine due to certain issues.

Returned items must meet the following requirements:

  • The item must be shipped back to us within 7 calendar days upon receipt (as proved by the postal or courier receipt)
  • Item must be in new condition and returned in its original packaging along with all accessories and free gifts received with it. All packaging must be unused, unmarked and not defaced in any manner.

Will I get a refund in case of returning the item? You will be eligible for a full refund if the item has been inspected and verified that the item was in perfect condition as described above.

How do I return an item?

  • You may call us at +6012-7939644 for any enquiries / questions.
  • Return Address:
    Lot 58904, Jalan Pekeliling Tanjung 27/2,
    Kawasan Perindustrian Indapura,
    81000 Kulai Johor.