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FAQs

Membership.

How to become a Colegacy Member from online?

Simply look for the “Account” button, click on it and it’ll bring you to the Sign Up page. Fill in your details accordingly and click “Register”.

My Account.

How to register for a Colegacy Online Account?

Simply look for the “Account” button, click on it and it’ll bring you to the Sign Up page. Fill in your details accordingly and click “Register”.

I forgot my password, what should i do?

You may go to ”Account” and click ”Forgot Your Password”. After that, enter your ”Email Address” and click ”Reset My Password”.

You will be receiving an email notification regarding your reset password.

How do i change my information in my account?

First, you may go to ”Account”, enter your email address and password. Then go to ”Account Information” and you may change your details by selecting ”Change Email” or ”Change Password”.

Vouchers & Promotion.

How do i use my voucher code?

You may use your voucher code upon checkout and enter your voucher code to enjoy the discount.

Is every voucher or discount code applicable to all items storewide?

Usually, each respective promotion will have its own voucher or discount code and its only applicable for the stated promotion. On some special occasions, some codes are usable for storewide items with terms and conditions apply.

Can multiple voucher or discount codes be used at the same time?

No, only 1 code is allowed per transaction.

How long is my voucher valid?

It varies according to each promotion and campaigns we are running. Voucher validity is usually displayed within the promotion / campaign page.

What happens if my voucher is expired?

It will no longer be valid and deemed unusable.

What are the terms and conditions for all the discounts and promotions?

  • Each promotion and campaign will have its own T&C and some might require minimum purchase. Please also check on the expiry date of the voucher / discount code before proceeding to checkout. If the problem persists, please call our customer careline at +6012-7939644.
  • You can only use 1 code per transaction. 3) Each respective promotion will have its own voucher or discount code and its only applicable for the stated promotion. On some special occasions, some codes are usable for storewide items with terms and conditions apply.